Spa Terms & Conditions Generator

Serenova Wellness Spa offers therapeutic and relaxation treatments including massage, facials, body wraps, hydrotherapy, and holistic wellness services. By booking an appointment, purchasing a treatment voucher, or entering our spa facility, you agree to the terms outlined in this document.

All treatments are administered by qualified therapists holding recognised industry certifications. Our facilities comply with health and safety regulations, and we maintain rigorous hygiene standards across all treatment rooms, communal areas, and equipment. We carry professional indemnity insurance for every practitioner on our team.

Before your first treatment, you will be asked to complete a health consultation form. This form captures medical conditions, allergies, skin sensitivities, pregnancy status, and any other information relevant to your safety during treatment. You must answer honestly and in full. Failure to disclose relevant health information releases us from liability for any adverse reaction that disclosure would have prevented.

These terms are updated periodically. The current version is available at our reception desk and on our website. Booking a treatment after an update constitutes acceptance of the revised terms.

Our treatment menu includes Swedish massage, deep tissue massage, hot stone therapy, aromatherapy, facials for various skin types, body scrubs, mud wraps, manicures, pedicures, and specialist treatments such as lymphatic drainage and reflexology. Treatment durations and prices are listed on our website and printed menu.

Appointments should be booked in advance. Walk-in availability is limited and cannot be guaranteed. We request that you arrive fifteen minutes before your appointment to complete check-in and prepare for your treatment. Late arrivals will receive a shortened treatment to avoid disrupting subsequent bookings, with no reduction in price.

Cancellations made less than 24 hours before the appointment or no-shows are charged at fifty per cent of the treatment price. Spa day packages and group bookings carry stricter cancellation terms communicated at the time of booking.

Gift vouchers and prepaid treatment packages are non-refundable and valid for twelve months from the date of purchase. Vouchers may be redeemed against any treatment of equal or lesser value. If the chosen treatment exceeds the voucher value, the balance is payable at the time of booking.