FoundersPlan.ai
E-Commerce

E-Commerce Terms & Conditions Generator

Generate professional e-commerce terms and conditions covering service terms, liability limitations, payment terms, and dispute resolution tailored to your industry.

First document free
5 min average
30-day money-back guarantee

Preview your e-commerce terms & conditions

This preview shows 2 of 12 sections. Your full generated document is significantly longer.

~6,500 words
~16 pages
12 sections
Full document
Preview of first 2 sections

Introduction and Acceptance

Placing an order through our online store means you agree to these terms. They apply to every purchase, whether you are browsing on desktop, mobile, or through our app.

We sell physical and/or digital products through our e-commerce platform. Product listings include descriptions, specifications, images, pricing, and availability status. While we strive for accuracy, minor discrepancies between product images and the actual item may occur due to photography, screen calibration, and production variation.

An order is not confirmed until you receive an order confirmation email from us. We reserve the right to cancel orders where pricing errors, stock discrepancies, or suspected fraudulent activity are identified.

These terms incorporate our Privacy Policy, Return and Refund Policy, and Shipping Policy, all of which are accessible on our website. Read them before placing your order.

Scope of Services

Our store offers products organized by category with detailed listings covering specifications, materials, dimensions, and care instructions where applicable. Inventory levels are updated in real-time, but overselling can occasionally occur due to simultaneous purchases. If we cannot fulfill your order, we will notify you promptly and issue a full refund.

Pricing is displayed in the listed currency and includes applicable taxes as required by law. Shipping costs are calculated at checkout based on delivery address, package weight, and selected shipping method. Promotional codes and discounts are applied at checkout subject to their specific terms.

We ship domestically and, where offered, internationally through our carrier partners. Estimated delivery times are displayed at checkout and in your confirmation email. These are estimates, not guarantees. We are not liable for carrier delays, customs processing times, or duties and import taxes on international shipments.

Our return and refund policy permits returns within the stated window for items in original condition with proof of purchase. Exclusions for hygiene-sensitive, personalized, or final-sale items are detailed in the policy. Refunds are processed to the original payment method within the timeframe stated in the policy.

Acceptable Use

Accounts are for personal use unless you have a wholesale agreement. Do not use automated bots to purchase products, create multiple accounts to exploit promotions, or resell products in violation of our resale policy. We reserve the right to cancel orders and suspend accounts that violate these rules.

Intellectual Property

Our product photography, descriptions, website design, branding, and all digital content are our exclusive property. Product brand names and trademarks belong to their respective owners.

Limitation of Liability and Indemnities

Our total liability for any order-related claim is limited to the purchase price of the relevant product. We are not liable for carrier delays, customs fees, product use outside recommended guidelines, or color variations between screen displays and physical products.

Unlock all 12 sections (~16 pages)

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What you get

Your 16-page terms & conditions includes

Not just text. Charts, tables, projections, and structured sections ready for investors, banks, and legal review.

Numbered legal clauses
Liability limitation provisions
Dispute resolution procedures
Intellectual property protections
Service-level commitments
Termination and refund terms

Compare the cost

What a terms & conditions actually costs

Traditional route
Consultant / Lawyer
£500–£1,500
Write it yourself
8–15 hours
FoundersPlan.ai

From ~$16/mo

5 minutes. Professional output. All document types included.

  • All 13 document types
  • Generate in 50 languages
  • Your branding on every document
  • AI logo generator
  • AI model selection
  • Unlimited section regeneration
  • PDF & DOCX export
  • Charts, images & financials
  • Sub 2-hour guaranteed support
  • 30-day money-back guarantee

Why e-commerce businesses need a terms & conditions

E-Commerce businesses face industry-specific liability risks that generic terms and conditions fail to address. From service guarantees and refund policies to acceptable use and limitation of liability, a e-commerce T&C document must reflect the actual way your business operates. Clear, enforceable terms reduce disputes, chargebacks, and exposure to costly litigation.

Global e-commerce sales exceeded $6.3 trillion in 2024.

Source: Statista

The average e-commerce conversion rate is 2.5-3%, with top performers reaching 5%+.

Source: Littledata

Cart abandonment rates average 70% across all e-commerce sectors.

Source: Baymard Institute

What your e-commerce terms & conditions includes

E-Commerce-specific service terms and acceptable use policies
Liability limitation and indemnification clauses
Payment terms and refund policies for your business model
Dispute resolution and governing law provisions

Plus all standard terms & conditions sections

Acceptance of TermsDefinitionsUser Account ResponsibilitiesAcceptable Use PolicyIntellectual Property RightsPayment Terms & BillingLimitation of LiabilityDisclaimers & WarrantiesTermination & SuspensionDispute ResolutionGoverning LawChanges to Terms

Frequently asked questions

Do I need terms and conditions for my website?

Yes. Terms and conditions protect your business from liability, define user responsibilities, and are required for compliance with many platform policies and payment processors.

Can I use this for a SaaS product?

Our generator includes clauses for SaaS-specific concerns like subscription billing, service availability, data ownership, and API usage.

Are the terms enforceable?

The generated terms follow standard legal frameworks. For maximum enforceability, have a lawyer in your jurisdiction review the final document.

Can I include a refund policy?

Yes. The generated terms include sections for payment terms and refund policies. You can customise these to match your specific business model.

What we guarantee

We built this because we needed it. These are the commitments we'd want as customers.

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5 min average
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