Used Car Dealership HR Handbook Generator

Milestone Motors sells pre-owned vehicles to buyers who are making one of the largest purchases of their year. The trust those customers place in the dealership rests on the integrity of the sales team, the thoroughness of the workshop, and the reliability of the finance process. This handbook sets the employment standards behind that trust.

All Milestone employees are covered. Sales executives, valuation specialists, workshop technicians, finance administrators, and office staff should read this alongside their employment contract. The handbook is a guide, not a binding agreement.

Used car sales operate under consumer protection regulations, advertising standards, and finance conduct rules that carry significant penalties for non-compliance. The policies here reflect a business where ethical behaviour is both a legal requirement and a commercial advantage. Milestone reviews the handbook annually and the current version is available from the sales manager and on the company intranet.

Milestone Motors employs permanent full-time sales executives, workshop technicians, and office administrators. Part-time positions cover Saturday showroom coverage and administrative support. Fixed-term contracts may be used for seasonal demand increases or specific stock acquisition projects.

New employees complete three months of probation. Sales staff are assessed on product knowledge, customer engagement quality, regulatory compliance in presenting vehicle history and finance options, and sales conversion rates balanced against customer satisfaction scores. Workshop technicians are evaluated on pre-delivery inspection quality, fault diagnosis accuracy, and turnaround time. Reviews happen at weeks four and ten.

Roles at Milestone are defined by function. A sales executive manages customer enquiries, vehicle presentations, test drives, and deal completion. A valuation specialist assesses part-exchange vehicles and manages stock pricing. A workshop technician prepares vehicles for sale and handles warranty repairs. A finance administrator processes applications and ensures FCA compliance. Role changes require discussion and agreement.