Boutique HR Handbook Generator

Maison Claret exists at the intersection of personal style and attentive service. Every garment on the rails has been hand-selected, and every customer who walks through the door deserves the same level of care. Your role, regardless of title, is to uphold that promise.

This handbook sets out the policies and procedures that govern employment at Maison Claret. Sales advisors, visual merchandisers, stock room staff, and management are all covered. It is a workplace guide, not a legal contract. Your individual employment agreement contains the binding terms of your engagement, and where the two conflict, your contract prevails.

Boutique retail demands product knowledge, emotional intelligence, and the stamina to stand for eight hours while maintaining an approachable presence. These policies have been written with those realities front of mind. They cover everything from personal presentation standards to loss prevention procedures, and from commission structures to staff discount entitlements. Maison Claret reviews this handbook annually. The latest version is available from the store manager or the shared staff folder.

Maison Claret employs permanent full-time sales advisors, part-time weekend and evening staff, seasonal workers for sale periods and holiday trading, and casual visual merchandising support for window changes and collection launches. Your offer letter specifies your contract type, weekly hours, and home store.

All new hires enter a three-month probationary period. Sales advisors are assessed on product knowledge across current collections, styling ability, till and POS accuracy, adherence to the Maison Claret service script, and achievement of individual sales targets. Stock room staff are evaluated on inventory management accuracy, delivery processing speed, and garment care handling. Reviews take place at weeks four and ten, with a formal meeting before probation concludes.

Roles are clearly defined. A sales advisor manages their client book, provides one-to-one styling appointments, and maintains their allocated floor section. A visual merchandiser manages in-store displays and window installations according to brand guidelines. A stock coordinator processes deliveries, manages returns to suppliers, and conducts weekly stock counts. Maison Claret is a small team, so flexibility is valued, but any material change to your core responsibilities will be discussed with you in advance.