Fitness and Gym HR Handbook Generator

Forge Fitness operates a 12,000 square foot gym floor, two studio spaces, and a membership base of 2,400 active members. The equipment runs 16 hours a day. So does the expectation that every staff interaction reinforces why someone chose to train here. This handbook sets the employment standards behind that experience.

All Forge employees are covered. Personal trainers, group exercise instructors, reception staff, cleaners, maintenance workers, and management should read this alongside their employment contract. The handbook supplements the contract. It does not replace it.

Gym environments involve operating heavy equipment, managing member safety, maintaining hygiene standards in wet areas, and handling the physical and emotional dynamics of a space where people are pushing their limits. The policies here are shaped by those conditions. Forge reviews the handbook annually and the current version is available from the club manager and on the staff portal.

Forge Fitness employs permanent full-time club managers, duty managers, and maintenance staff. Part-time positions cover reception shifts, cleaning rotas, and weekend floor supervision. Personal trainers may be employed or self-employed depending on their arrangement, and only employed trainers are covered by this handbook. Casual instructors teach group classes on a per-session basis.

New employees complete three months of probation. Duty managers are assessed on member interaction quality, emergency response capability, staff supervision, and facility standard maintenance. Reception staff are evaluated on membership enquiry handling, sign-up process accuracy, and complaint resolution. Personal trainers are assessed on client retention, training plan quality, and floor etiquette. Reviews happen at weeks four and ten.

Each Forge role has a defined scope. A duty manager runs the club during their shift, manages staff, and handles incidents. A receptionist manages the front desk, processes memberships, and answers enquiries. A floor trainer supervises the gym floor, assists members with equipment, and delivers gym inductions. A cleaner maintains hygiene across changing rooms, wet areas, and the gym floor. Role changes require discussion and agreement.